Résumé
ISO/IEC 30105-1:2016 specifies the lifecycle process requirements performed by the IT-enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:
- covers IT-enabled business processes that are outsourced;
- is not intended to address IT processes but includes references to them at key touchpoints for completeness;
- is applicable to the service provider, not to the customer;
- is applicable to all lifecycle processes of ITES-BPO;
- serves as a process reference model for organizations providing ITES-BPO services.
Informations générales
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État actuel: ProjetStade: Epreuve envoyée au secrétariat ou mise au vote du FDIS: 8 semaines [50.20]
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Edition: 2
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Comité technique :ISO/IEC JTC 1/SC 40ICS :35.020
- RSS mises à jour
Cycle de vie
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Précédemment
PubliéeISO/IEC 30105-1:2016
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Actuellement
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