Abstract
This document provides the definition of relevant factors of evaluation in e-commerce transaction assurance which can help to identify indicators, evaluation toolkits, and an approach for selection of indicators. This document focuses on e-commerce transaction assurance by providing the relevant factors of evaluation including quality of e-commerce transaction platforms and sites, quality of e-commerce transaction services, quality of external environments for e-commerce transactions, and sustainability of e-commerce transactions. This document also explains how to set up an e-commerce transaction assurance evaluation indicator system that encourages monitoring and improvement of quality of e-commerce transactions.
General information
-
Status: Under developmentStage: Close of comment period [30.60]
-
Edition: 1
-
Technical Committee :ISO/TC 321
- RSS updates
Life cycle
Got a question?
Check out our FAQs
Opening hours:
Monday to Friday - 09:00-12:00, 14:00-17:00 (UTC+1)