When visiting abroad, the quality of the service provided and the information given can be key in shaping a holiday experience. A step ahead of the tourism game, Gandía, in the province of Valencia, Spain, makes certain you are always served with a smile.
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The service economy
Not long ago, online services such as e-banking and shopping were unknown. Now they are an essential part of daily life for many of us.
With so much happening in the world of services, this issue throws a spotlight on the globally important services sector and looks closely at the work ISO technical committees are doing in developing standards for IT service management, consulting, tourism and training.
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May/June 2016
The service economy
This issue looks closely at the work ISO technical committees are doing in developing standards for IT service management, consulting, tourism and training.
Spotlight
Facilitating trade in services
Services make up an overwhelming part of the global economy, accounting for around 75 % of GDP in developed countries and around 50 % in developing countries according to World Bank data. Here, Markus Jelitto, Counsellor with the World Trade Organization (WTO) in its Trade in Services Division, tells us more about the role of International Standards in the services sector.
Services account for some 75 % of GDP and employment in the most developed countries.
Markus Jelitto, Counsellor with the World Trade Organization
Also in this issue
About ISOfocus
Published in English, French and Spanish six times per year, ISOfocus is your gateway to International Standards. Whether a multinational enterprise faced with major decisions or a small business looking for ideas, ISOfocus seeks to provide both the kind of overviews that strategic planners need and the little details that can make a big difference.
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