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Virtual workshop
(13:00 – 15:00 UTC)  Past event

First awareness session for ISO members in developing countries.


ISO/TC 304 has been created to conduct standardization in the field of healthcare organization management including classification, terminology, nomenclature, management practices and metrics that comprise the non-clinical operations in healthcare entities.

To ensure that developing country voices are heard in this important committee, the ISO capacity building unit is launching a capacity building journey to support efficient developing country participation in TC 304. This initiative is implemented as part of the ISO Action Plan for Developing Countries.

TC 304 has leveraged several international networks, such as ISQua and other national-level stakeholders to engage in the emerging work programme. These stakeholders are being encouraged to engage with their national standards bodies.

A series of virtual sessions will be organized for developing countries to create awareness on TC 304 and to train on key elements about ISO, its standard development process and how to participate efficiently. These sessions will help experts and delegates from developing countries to be better prepared for the upcoming virtual meetings of TC 304.


Increase awareness on the importance of health care organizations for the developing countries and the work of ISO/TC 304 - Healthcare organization management among the ISO members in developing countries.


An interactive format will be applied, where all participants are expected to contribute via polling questions and dedicated question and answer sessions.

Target audience 

Senior management and director of standardization of ISO members in developing countries.

Please note that only registrations from employees of ISO members in developing countries will be accepted.

  • When


    Virtual workshop

  • Language

    English with simultaneous interpretation into French and Spanish 

  • who
  • Senior management and director of standardization of ISO members in developing countries

Registration closed 


ISO/TC 304
Healthcare organization management


Timing Subject WHO
14:00–14:10 Welcome and objective

Roswitha Franz, Programme Manager, ISO/CS


TC 304: Solutions through ISO standardsScope and work programme
  • Stakeholder identification and engagement
  • Next steps of TC 304
  • Question and answer from participants

Lee Webster, Committee Manager, ISO/TC 304

14:30–15:00 How TC 304 responds to global health challenges
  • Contribution to sustainable development
  • Question and answer from participants

Selected ISO members


Hear from ISO members who joined TC 304
  • National motivation to join TC 304
  • National stakeholder engagement process

Selected ISO members


Next steps for ISO member
  • P-membership: strategic priority, role & obligation
  • Next steps
  • Question and answer from participants

Nathan Taylor, Technical Programme Manager, ISO/CS


  • Importance for developing countries
  • Contribution to sustainable development

Dr. Veronica Muzquiz Edwards, Chair TC 304


Roswitha Franz
Roswitha Franz
Programme Manager